Support Center

Frequently Asked Questions

After purchase, you'll receive a QR code via email. Simply scan it with your phone's camera or go to Settings > Cellular > Add Cellular Plan and scan the QR code. Activation is instant!

Refund Policy

We offer a 30-day money-back guarantee on all eSIM plans. If you're not satisfied with our service, contact our support team within 30 days of purchase for a full refund.

Refund Conditions:

Refund requests must be made within 30 days of purchase
eSIM must not have been activated or used
Refunds will be processed to the original payment method within 5-7 business days

At BackpackLink, we take your privacy seriously. We collect and use your personal information only to provide and improve our services.

Information We Collect:

Email address for QR code delivery
Payment information (processed securely through Stripe)
Device information for compatibility checks

How We Use Your Information:

To process your orders and deliver eSIM QR codes
To provide customer support
To improve our services

By using BackpackLink, you agree to the following terms and conditions:

Service Terms:

eSIM plans are valid for the specified duration from activation
Data speeds may vary by country and network conditions
Unused data expires at the end of the plan duration
We are not responsible for device compatibility issues

User Responsibilities:

Ensure your device is eSIM compatible before purchase
Activate your eSIM according to provided instructions
Contact support if you experience any issues

Frequently Asked Questions

After purchase, you'll receive a QR code via email. Simply scan it with your phone's camera or go to Settings > Cellular > Add Cellular Plan and scan the QR code. Activation is instant!

Refund Policy

We offer a 30-day money-back guarantee on all eSIM plans. If you're not satisfied with our service, contact our support team within 30 days of purchase for a full refund.

Refund Conditions:

Refund requests must be made within 30 days of purchase
eSIM must not have been activated or used
Refunds will be processed to the original payment method within 5-7 business days

At BackpackLink, we take your privacy seriously. We collect and use your personal information only to provide and improve our services.

Information We Collect:

Email address for QR code delivery
Payment information (processed securely through Stripe)
Device information for compatibility checks

How We Use Your Information:

To process your orders and deliver eSIM QR codes
To provide customer support
To improve our services

By using BackpackLink, you agree to the following terms and conditions:

Service Terms:

eSIM plans are valid for the specified duration from activation
Data speeds may vary by country and network conditions
Unused data expires at the end of the plan duration
We are not responsible for device compatibility issues

User Responsibilities:

Ensure your device is eSIM compatible before purchase
Activate your eSIM according to provided instructions
Contact support if you experience any issues

Live Chat

Email Support

Phone Support

Frequently Asked Questions

Refund Policy

Refund Conditions:

Privacy Policy

Information We Collect:

How We Use Your Information:

Terms of Service

Service Terms:

User Responsibilities:

Support Center

Live Chat

Email Support

Phone Support

Frequently Asked Questions

Refund Policy

Refund Conditions:

Privacy Policy

Information We Collect:

How We Use Your Information:

Terms of Service

Service Terms:

User Responsibilities: