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Frequently Asked Questions
After purchase, you'll receive a QR code via email. Simply scan it with your phone's camera or go to Settings > Cellular > Add Cellular Plan and scan the QR code. Activation is instant!
Refund Policy
We offer a 30-day money-back guarantee on all eSIM plans. If you're not satisfied with our service, contact our support team within 30 days of purchase for a full refund.
Refund Conditions:
- Refund requests must be made within 30 days of purchase
- eSIM must not have been activated or used
- Refunds will be processed to the original payment method within 5-7 business days
Privacy Policy
At BackpackLink, we take your privacy seriously. We collect and use your personal information only to provide and improve our services.
Information We Collect:
- Email address for QR code delivery
- Payment information (processed securely through Stripe)
- Device information for compatibility checks
How We Use Your Information:
- To process your orders and deliver eSIM QR codes
- To provide customer support
- To improve our services
Terms of Service
By using BackpackLink, you agree to the following terms and conditions:
Service Terms:
- eSIM plans are valid for the specified duration from activation
- Data speeds may vary by country and network conditions
- Unused data expires at the end of the plan duration
- We are not responsible for device compatibility issues
User Responsibilities:
- Ensure your device is eSIM compatible before purchase
- Activate your eSIM according to provided instructions
- Contact support if you experience any issues